Professional Course

Asking for What You Need as an Administrative Assistant

1 day
1 day
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Course description

Asking for What You Need as an Administrative Assistant

Don’t make others be mind readers; learn how to ask for what you need.

Dropping hints and playing games doesn’t work. Whether your supervisors and teammates are too busy, too stressed, or just too absorbed to look beyond their own immediate needs, they may not see your needs unless you ask for them. Don’t make others be mind readers. Ask for what you need. This topic will show you what self-advocating is and why it’s important. We will also discuss ways to lay the groundwork, potential approaches, and the most effective ways to ask for – and obtain – what you want at work.

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Who should attend?

This live webinar is designed for

  • administrative assistants
  • executive assistants
  • office administrators
  • secretaries
  • office managers and other administrative professionals.

Training content

What Is Self-Advocating and Why Is It Important?

  • Capacity to State What We and Others Need
  • Asking Humbly and Being Willing to Admit Mistakes
  • Even Best Supervisors Can't Read Minds
  • When You Don't Advocate for Yourself, You Can Lose Productivity and Engagement

Laying the Groundwork

  • Identify and Overcome Fears
  • Know Your Value and Why It Matters
  • Self-Assess Your Needs (and Own Them)
  • Do Your Research Objectively
  • Put in Effort to Build Relationships
  • Regularly (and Sincerely) Seek Feedback
  • Develop a Strategy That Makes Sense for the Situation and Personnel Involved (Get to Know Your Boss!)
  • Plan and Rehearse

Multiple Approaches to Self-Advocating

  • Passive Approach – Reliance on Unknown
  • Strategic
    • Try Other Options First … Don't Just Complain or Give up
    • Ask Questions
    • Think of Potential Solutions to Present, Rather Than Merely a List of Demands
  • Science-Backed Data
  • Anchoring Effect
  • Rule of Reciprocity
  • Opportunity Cost (Establish Cooperative Vibe)

How You Say It Is Important Too

  • Be Clear and Concise
  • Prepare for Objections (Supervisor Is Just Doing His/Her Due Diligence for the Good of the Whole)
  • Don't Ever Use Ultimatums (Just Builds Defensiveness … and You'd Have to Be Willing to Follow Through Once It's out There!)
  • Remove Emotion
  • Be Persistent (but Not Annoying)

Identifying When to Ask for Help

  • When You Don't Know What You Don't Know
  • When You Are Overwhelmed
  • When You Have Made a Mistake
  • When You Need a Collaborator
  • When You Have Added Significant Value

Final Thoughts

  • Laying the Groundwork - Always Be Truthful (Not Doing so Reinforces Division and Dishonesty)
  • Pick Your Approach
  • Plan Your Message
  • Questions?

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Lorman Education Services
Lorman Education Services
2510 Alpine Road
54702 Eau Claire Wisconsin

Lorman Education Services - Live and On-Demand Courses

Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...

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