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Our Vision & Mission

To be the primary source of collaboration and knowledge for the Service and Support Profession.

HDAA utilises the collective knowledge, energy, experience and expertise of our team and our members to create a foundation on which we deliver products and services that develop and promote excellence in the Service and Support Profession.


Our team lives and breathes the Support Service Industry with a combined knowledge and experience of over 150 years that continues to grow. This covers a diverse range of organisations in both size and industry which is reflected by our membership. Our membership base in Australia and New Zealand covers 100s of organisations and is connected to the HDI membership of more than 7,500. We have had the pleasure of training 1000s of service professionals from entry level to senior managers.

Our fully certified trainers combine real-world experience while conducting the courses, preparing you for the exam and delivering comprehensive and intimate knowledge of the Service and Support industry and profession.

Covering multiple aspects of IT Service Management (ITSM), Certification and Training for the Help Desk, Support Centre, Call Centre, and Service Desk. Whether you are a help desk analyst, support centre team lead, help desk manager, or support centre director our Learning Program addresses the needs of service and support professionals throughout their careers and the various maturity levels of their service and support operations. It presents the business processes and soft skills required to increase productivity, profitability, and improve customer satisfaction.

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PO Box 303
2074 Turramurra