Professional Course

The ABC of Business Communication

edX, Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
Visit this course's homepage on the provider's site to learn more or book!

Course description

The ABC of Business Communication

  • What is communication? What is Business communication?
  • Components of communication and communication process.
  • Communication networks in business and their effectiveness.
  • Various types of business communications.
  • Barriers to business communication and how to overcome them.
  • How you can make your business communication more effective.

Do you agree that the success of a business depends on how effectively people communicate within the business, from top to bottom, from bottom to top and with the outside world? Better communication not only aids personal development of people but also builds a positive image of the organisation. It impacts collaboration, negotiation and relationship with stakeholders.

Do you want to enhance your effectiveness and be successful in your business with improved communication skills?

Do you want to bring more positive results in your personal and business life?

If your answer to these questions is “Yes”, then this course is for you.

Upcoming start dates

1 start date available

Start anytime

  • Self-paced Online
  • Online
  • English

Who should attend?



Training content

Week 1

Module 1. What is Business Communication?

Definition of communication

Functions of communication

Components of communication

Communication in business

Methods of communication


Module 2. Communication Networks in Organisations

Direction of communication – External and Internal Communication

Communication channels

Communication networks and their effectiveness


Week 2

Module 3.1: Communication Skills

Empathetic listening





Module 3.2: Persuasive Communication


Active listening

Cross-cultural communication


Week 3

Module 4. Barriers to Communication

Barriers to communication and overcoming them

Common errors in written and oral communication


Week 4

Module 5. Communication Climate and Patterns

Communication climate

Comparison of communication patterns


Course delivery details

This course is offered through State Bank of India, a partner institute of EdX.

1-3 hours per week


  • Verified Track -$149
  • Audit Track - Free

Certification / Credits

What you'll learn

  • Basic concept of communication
  • Components of business communication and process of communication
  • Communication networks and their effectiveness
  • Barriers to business communication and ways to overcome them
  • Types of business correspondence
  • Communication skills and persuasive communication****

Contact this provider

Contact course provider

Fill out your details to find out more about The ABC of Business Communication.

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
141 Portland Street
02139 Cambridge Massachusetts


edX For Business helps leading companies upskill their labor forces by making the world’s greatest educational resources available to learners across a wide variety of in-demand fields. edX For Business delivers high-quality corporate eLearning to train and engage your employees...

Read more and show all training delivered by this supplier