Professional Course

Feedback : a Powerful Tool for Efficiency and Effectiveness

edX, Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
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Course description

Feedback : a Powerful Tool for Efficiency and Effectiveness

What is feedback?

Why you need to understand the impact of feedback?

Dimensions of feedback?

How can feedback improve effectiveness and efficiency?

What skills you should have for giving effective feedback?

What skills and attitude you require for receiving feedback?

Action plan to realise your potential.

Giving constructive and effective feedback is a skill that a leader should possess. The feedback should be methodical and actionable. It is giver’s ability and skill that makes a feedback acceptable and influential. It should be delivered in a way that encourages the receiver to accept and improve the performance without any confusion and anger.

Receiving feedback, on the other hand, helps an individual to improve if accepted it in the right spirit. Every person in an organization should be aware of the importance of feedback. It is a skill that every team leader should master and put into practice. Receiving feedback demands some skills, a positive mindset, and a willingness to change. Receiving feedback is an attitude and a skill worth developing.

Upcoming start dates

1 start date available

Start anytime

  • Self-paced Online
  • Online
  • English

Who should attend?



Training content

Week 1

Module 1: Feedback essentials

1.1 Understanding feedback: Art and science

1.2 Ingredients of Feedback

1.3 Feedback family (Content based, Purpose/Motive based)

1.4 Evaluation questions

Module 2: 3 P’s of Feedback

2.1 Purpose

2.2 People

2.3 Period

2.4 Evaluation questions

Week 2 Module 3: Necessity of feedback

3.1 Feedback for effectiveness

3.2 Feedback of efficiency

3.3 Feedback for relationship

3.4 Evaluation questions

Week 3 Module 4: Reinventing the giver’s skills

4.1 Self-test your feedback style

4.2 From unstructured to structured feedback

4.3 From confusing to enlightening feedback

4.4 From extraneous to actionable feedback

4.5 Evaluation questions

Week 4 Module 5: Discovering the receiver’s skills

5.1 Developing a learner mindset

5.2. Asking for feedback

5.3 Behavioural pattern of receiver

5.4 Listening for internalizing

5.5 Action plan to realise your potential

5.6 Evaluation questions

5.7 Recapitalisation and conclusion

Course delivery details

This course is offered through State Bank of India, a partner institute of EdX.

2-4 hours per week


  • Verified Track -$149
  • Audit Track - Free

Certification / Credits

What you'll learn

The programme learning and take away include the following

1. Understanding the concept of feedback

2. Dimensions of feedback

3. 3 P’s of feedback (Purpose, People, Period)

4. Feedback for effectiveness and efficiency

5. Feedback for relationship

6. Revamping the giver’s skills

7. Redefining the receiver’s skillset

The programme will include a mix of videos, recorded audio clips, faculty led lectures and self-assessment psychometric tests. The substance of the programme will be a combination of best practices in people management and real-life examples for effectiveness.

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