Course description
Total Quality Management (TQM) represents a comprehensive approach aimed at fostering a culture of perpetual enhancement within an organization. Its fundamental objective is to elevate an organization's capability to consistently provide top-notch products and services to its clientele while upholding stringent quality control standards.
The Total Quality Management certification program, created by the Management and Strategy Institute, serves as a pivotal educational endeavor designed to equip students with a robust comprehension of TQM principles and their application in the realm of professional work settings.
This program delves into the fundamentals of TQM, immersing the student in a holistic exploration of quality control mechanisms. By doing so, it empowers individuals with a profound insight into the multifaceted dimensions of TQM and its integration within the intricate fabric of a modern business environment.
Throughout the Total Quality Management certification program, the significance of quality control is underscored at every juncture. By emphasizing quality control as an overarching theme, students are not only introduced to the concept but are also furnished with the tools and knowledge needed to embed quality control mechanisms into their day-to-day operations effectively.
In essence, this certification serves as a beacon guiding students toward mastering the art of Total Quality Management, with quality control serving as its cornerstone. By the program's culmination, graduates are well-prepared to initiate, sustain, and continually enhance the quality control processes vital for the delivery of exceptional products and services in today's competitive business landscape.
Who should attend?
The TQM training course includes all training material need to pass the test. The price includes training material and the exam.
You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing. (US Members).
Training content
- TQM Pyramid
- TQM
- Importance of good quality
- Determinants
- Prevention costs
- Appraisal costs
- Internal failure costs
- External failure costs
- NGT/FR
- Product quality
- Servqual
- Consequences of poor quality
- TQM system model
- Seven basic elements of TQM
- ISO 9000
- 7 classic tools of quality
- Pareto chart
- Scatter diagram
- Control chart
- Flow chart
- Cause-and-Effect Fishbone
- Histogram
- Check Sheet
- Data and Analysis
- 2D/3D piecharts
- Column charts
- Box plot
- Bar charts
- Trend charts
- Cusum charts
- ABC Analysis
- Radar charts
- Priority matrix
- Interrelationship diagram
- Fault tree analysis
- Timeline analysis
- Analytic methods
- Root cause analysis
- SIPOC analysis
- Five Why analysis
- 5W2H approach
- AQL
- Quality circle
- Just in time (JiT)
- 8-D Problem system
- DMAIC problem solving
- Robust design
- Poka Yoke
- Kano model
- Kaizen
- Contingency plan
- DPA
- Zero defects
- Costs of quality
- Creativity techniques
- Benchmarking
- Affinity Diagram
Course delivery details
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
Certification / Credits
Total Quality Management Professional (TQMP)
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Reviews
Average rating 4.9
Simple definitions of concepts. Easy to understand.
Great opportunities to learn more about the organised and well implemented policies which are to be applied during different different scenarios. Great initiative!
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Management and Strategy Institute
The Management and Strategy Institute (MSI) is a prominent ISO 9001-certified trade association dedicated to representing process improvement professionals across various industries. MSI has a vast membership of over 350,000 individuals, spanning 50 states and 34 countries. The institute offers...
it's a Great experience, knowledge and skills Gain MSI very valuable certificate.