Professional Course

Effective Communication for Today's Leader (English)

edX, Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
4 weeks
149 USD
Next course start
Start anytime See details
Self-paced Online
Visit this course's homepage on the provider's site to learn more or book!

Course description

Effective Communication for Today's Leader (English)

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.

Being a good communicator is synonym to being a good leader.

Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

Upcoming start dates

1 start date available

Start anytime

  • Self-paced Online
  • Online
  • English

Who should attend?


Bachelor's Degree Level

Training content

Topic 1. Human communication levels

  • Concept and communication levels
  • Communication skills

Topic 2. Assertive communication

  • Differences between aggressiveness, non- assertiveness, and assertiveness
  • A technique for planning our communication: the DESC Script

Topic 3. Empathetic listening

  • Listening levels: hearing, listening, and empathizing
  • The technique of empathetic listening: typical responses vs. empathetic responses

Topic 4. Performance feedback

  • Recognizing good and bad performance
  • The GROW Model: steps for conducting a feedback session

Course delivery details

This course is offered through Tecnológico de Monterrey, a partner institute of EdX.

5–8 hours per week


  • Verified Track -$149
  • Audit Track - Free

Certification / Credits

What you'll learn

Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.

Identify the concept of communication to clarify its importance.

Develop communication skills: assertiveness and empathy.

Apply communication skills to performance feedback and achieve organizational objectives.

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02139 Cambridge Massachusetts


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