Course description
Operations Management for Hospitality
The hospitality industry whether a hotel, hospital or a restaurant, this comprehensive course provides key management concepts and techniques to help you succeed as a new manager and advance in your hospitality career as an existing manager. You'll also explore how to increase workplace efficiency and productivity with the end goal of providing a quality experience for your customers. You'll also explore how to increase workplace efficiency and productivity with the end goal of providing a quality experience for your customers.
Upcoming start dates
Who should attend?
Who Should Attend
General Managers, Operations Managers and supervisors in the Hospitality industry.
Training content
- Values, Vision, Mission,
- Impacts of Organizational Culture
- Strategy and Balanced Score Card
- Traditional vs. High-Performance Service Organizations
- Quality Management in High-Performance Service Organizations
- Implement Managing for Quality
- Reducing Quality Costs
- Leadership Excellence
- Managing for Quality
- Quality Drives Corporate Culture
- Satisfying External Customers
- Planning & Implementing World-Class Service
- Customers' Perceptions of Service Quality
- Integrating Quality Service
- Financial Statements
- Major Financial Statements
- Balance Sheet
- Income Statement
- Hotel / Hospital Department Schedules
- Controllable Expenses
- Statement of Cash Flow
- Statement of Retained Earnings
- Supervision and Management
- Supervisory Responsibilities & Listening Skills
- Time Management Practices
- Human Resources Functions
- Effective Supervision Technique
- Team Management
- Leadership
- Forming High Performance Teams
- Policies, Controls and Communications
- Property & Premises Safety
- Information Technology Security
- Food & Beverage Safety
- Automobile Liability
- Guest Safety
- Staff Safety
- Emergency & Disaster Plans
Certification / Credits
- Define Values, Vision, Mission
- Implement balanced score cards and strategic plans
- Learn the concept of quality in the hospitality industry
- Establishing quality practices and quality management
- Plan and implement world-class service
- Learn the major financial statements and their uses
- Apply an effective labor planning, including time management practices
Why choose Convertas?
Founded in 2006
12 Specialized trainers
100% of happy clients
Contact this provider
Convertas Management Consultants
CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...