Professional Course

Fundamentals of Management for Frontline Workers

4 days
3,495 USD
Next course start
Inquire for more information See details
4 days
3,495 USD
Next course start
Inquire for more information See details
This provider usually responds within 48 hours 👍

Course description

Fundamentals of Management for Frontline Workers

Frontline workers perform the main work and interact with customers. It is very important to invest on their capacity building and ensure they represent your organization brand and values. Part of the daily need for most frontline workers is proper management and communication skills.

This training will address the management needs of all frontline workers. It is suitable for all professions and for all levels of frontliners.

Upcoming start dates

1 start date available

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  • Classroom
  • Dubai

Who should attend?

Who Should Attend

This program is appropriate for frontline workers, supervisors, managers, officers and team leaders who have to manage in their daily work.

Training content

  • Fundamentals of Management
  • Introduction to Planning, Organizing and Control
  • The art of Delegation
  • Characteristics of a successful leader
  • Developing the ability to inspire and motivate
  • The team building process
  • Difference between Group and Team
  • Benefits of Team Building
  • Stages of Team Development:
  • Forming, Storming, Norming, Performing
  • The Components of Communication
  • 7 C's of Effective Communication
  • Successful Speaking & Listening
  • E-mail Writing etiquette
  • Common Mistakes in Email Writing
  • Importance of Time management for Career Success
  • Knowing Your Priorities at Work
  • POLCAS functions for Time Management
  • Planning, Organizing, Leading, Controlling, Assurance, Staffing
  • Prioritization: Making best use of your time and resources
  • Five Golden Rules of Goal Settings: Set yourself up for success:
  • Goals that motivate, SMART Goals, Goals in Writing, Action Plan,
  • Sticking with the Plan
  • Development tool for quality and control
  • Supervision, monitoring and evaluation
  • Common Methods of supervision and monitoring
  • Supervision and monitoring on daily performance improvement
  • Ensuring Quality Improvement

Certification / Credits

  • Principles of management
  • Team management and how to be a good team player
  • Functions of management
  • Principles of communication in management
  • Time management and its importance for frontline workers
  • Quality control, monitoring and supervision

Why choose Convertas?

Founded in 2006

12 Specialized trainers

100% of happy clients

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Convertas Management Consultants
214, DBC2, Arjan
124534 Dubai

Convertas Management Consultants

CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...

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