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Business Process Management Orientation Workshop

ASQ - American Society for Quality
Training overview
Professional Course
1 day

Course description

1-day Business Process Management Orientation Workshop

Business Process Management is the process of optimizing the results from an organizations' process improvement initiatives. This training program on Business Process Management (BPM) Orientation provides an insightful and high-level overview that prepares delegates to lead their team through achieving business process excellence by acquiring an improved understanding of customer requirements, process requirements, and measures of success and failures. This effort leads to improved results in process performance and better engagement for process improvement activities. Each major component of this program includes an exercise. Delegates will leave this workshop with a comprehensive deployment plan that will optimize their business improvement initiatives such as Lean Six Sigma and others.

Who should attend?

Business processes involve all levels of an organization. As such anyone engaged as a process owner or process improvement team leader—in any market or industry—will hugely benefit from this workshop.

Training content

The workshop covers the following topics:

  1. Why is it important to deliver improvements in business process performance for your process?
  2. What is the Process Management methodology and how does it link to other Business Process Excellence methodologies?
  3. The Process Management Phases — Summary:
    • Define
    • Measure
    • Analyze
    • Improve
    • Control
  4. Next steps, Action planning and finding our way forward.


Member early bird price: $329 through 9/15/19

In-Company Training

In addition to scheduled dates, this course can be delivered as an in-company training for your staff. Request information to learn the details.

Certification / Credits

Upon successful completion of this 1-day workshop delegates will:

  • Gain a working definition of process management methodology and how it links to other methodologies.
  • Understand the five phases of business process management.
  • Recognise key stakeholders in business process management.
  • Develop a detailed understanding of the process to be measured.
  • Develop measures that link to their customers.
  • Pinpoint failures within the process.
  • Develop key drivers of customer satisfaction.
  • Develop an improvement impact analysis related to stakeholders, process owners, and participants and an action plan to move forward.

About ASQ

ASQ - American Society for Quality - Professional Training Courses & Certification

ASQ (American Society for Quality) is an international community of individuals committed to quality who share the ideas and tools that make our world work better. With individual and organizational members around the world, ASQ has the reputation and reach...

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Contact info

ASQ - American Society for Quality

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