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LEAN Process Improvement: Delivering More with Less

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,195 USD
Start dates
New York City
2,195 USD

San Francisco
2,195 USD
AMA - American Management Association

Course description

LEAN Process Improvement: Delivering More with Less

Processing requests taking forever? Customers calling to complain about delays and high delivery costs? Worried you could be losing business as a result? LEAN process improvement tools offer simple fixes that will change your thinking, improve your operations, AND deliver quick solutions. LEAN can be especially relevant if you're coming out of the recession with fewer resources and need to deliver more with less.

In this course, you'll discover there are 7 types of waste and 5 methods to eliminate it—5S, Poka Yoke, Kanban, and Kaizen. You will learn the DMAIC process (define, measure, analyze, improve, and control), LEAN metrics, and how LEAN relates to Six Sigma. Now, you can map the customer value stream and determine which activities add value to the customer and which do not. Then, you will learn to eliminate or curtail non-value-adding activities.

A highly interactive case study will cement the learning as you participate in repairing a broken process with instructor guidance utilizing LEAN tools and principles. You will document, measure, and analyze the cumbersome process and then apply LEAN fixes to experience and measure the improvement. Plus, learn how to maintain the fixed process and create reports on your findings. You'll leave with a LEAN enterprise plan that you can easily adapt and implement in your organization. Best of all, when you work your plan, you'll see immediate improvements that optimize efficiencies because LEAN projects deliver faster results!

How you will benefit:

  • Focus your actions on customer requirements 
  • Differentiate between value and non-value-adding activities 
  • Measure and analyze the efficiency of an existing process 
  • Improve the efficiency of a broken, cumbersome process 
  • Re-measure the efficiency of an improved process 
  • Customize a LEAN tool you can utilize right away 
  • Deliver better results faster with fewer resources

Who should attend?

Senior and midlevel managers who are tasked with cutting costs and increasing revenue and economic value in a team, department, or division.

Training content

This training course will cover:

  • Understanding LEAN methodology concepts 
  • Finding and assessing the bottlenecks that make your internal processes costly and cumbersome 
  • Mapping the customer value stream 
  • Identifying LEAN metrics 
  • Discerning the connection between LEAN and Six Sigma 
  • Grasping the 7 types of waste 
  • Understanding the 5 key LEAN methods used for process improvement : 5S, Poka, Yoke, Kanban, and Kaizen 
  • Implementing LEAN tools to decrease process waste 
  • Recognizing the elements of continuous improvement


The course is priced as follows: $2195 - Non-members
$1995 - AMA members
$1889 - GSA price

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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AMA - American Management Association

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