Course description
Effective Feedback
Effective Feedback provides managers and team members with solid communication tools and time to practice them. Giving constructive and corrective feedback is one of the most challenging aspects of supervising others or participating in project teams. When people are uncomfortable delivering feedback, they may “sugarcoat” or harshly share feedback or avoid the hard issues altogether and miss an opportunity for improved collaboration and performance.
In this program, attendees will learn a simple structure for giving effective feedback and empower them to initiate conversations and frame the feedback for better outcomes. This course also teaches you how to construct agreements well and manage them when they are broken. The key learning areas are:
- Prepare for giving effective feedback using a simple 5-step feedback model
- Learn to be direct – hard on the issues, soft on the people
- Use informal feedback to reinforce learning and behavioral change
- Create strong agreements by clarifying outcomes, identifying procedures, roles, and
stakeholders set milestones and establish communication systems - Manage and renegotiate broken agreements
Who should attend?
Supervisors, leaders, managers, training professionals, project team members, and those who routinely must give constructive feedback.
Training content
Participants build awareness of and skill with:
- What makes good feedback and why it is important to give it
- When to inquire versus when to make statements
- How to observe and listen without making assumptions or judgments
- How to prepare effective feedback statements for maximum results
- Components of effective agreements and methods for managing agreements not kept
Course delivery details
Effective Feedback is an experiential workshop that blends skill-building practice and application with self and group advice and reflection. The program is generally a half-day in length though can be expanded to one day with larger groups or those for whom providing feedback is a significant part of their job. Brief interviews with appropriate representatives are conducted prior to the workshop to surface key issues and ensure session presentations address relevant dynamics of current workplace situations.
The session has a tailored focus on practice and application to resolve relevant issues at the organization. Using actual client scenarios, participants prepare and practice making statements and receiving feedback from colleagues and the facilitator.
Costs
For information on expenses, please contact the institute.
Why choose Accordence?
Founded in 2005
99% of participants recommend our programs
Global - facilitators servicing clients around the world
About Accordence
Accordence, Inc.
Accordence® is a global training company that partners with our clients to help employees at all levels develop the competencies and mindset to enhance performance individually, contribute to team objectives, and produce results for their company. In addition to our flagship...
Contact this provider
Contact info
Accordence, Inc.
Reviews
Average rating 4.8
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This course was valuable. It is so obvious, yet we never have addressed talking about having a talk. Such a small step can make such a great change. Great job engaging the participants. At times, I lost track of what was an example and what was actual coaching.