Podcast: The Cost of Corrective Action

Ken Black and Michael Benning of IpX- Institute for Process Excellence- discuss the true cost of Corrective Action and your organization's change process. Listen to the podcast.

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In this episode, Ken Black and Michael Benning discuss the true cost of Corrective Action for an organization. Ken and Michael define what Corrective Action is, how to measure it, and offer their experience and knowledge surrounding:

  •  “Intervention resource expenditures” and initiatives on how to eliminate waste
  • How corrective action creates a culture of “firefighting”
  • The immeasurable costs of corrective action including impact to culture and deferring of innovation
  • How to reduce and overcome corrective action mode with proper processes that provide predictable output
  • How CM2 reduces process failure by ensuring you start with the right requirements that are clear, concise, and valid
  • How to use your change process as a competitive advantage


Ken Black, Chief of Workforce Academy at IpX

Michael Benning, VP of Operations at IpX

Listen to this episode now

About IpX (Institute for Process Excellence)

IIpX training empowers your workforce to ensure your organization is built for quality and resiliency while driving innovation and creating a better customer experience.