In this episode, Ken Black and Michael Benning discuss the true cost of Corrective Action for an organization. Ken and Michael define what Corrective Action is, how to measure it, and offer their experience and knowledge surrounding:
- “Intervention resource expenditures” and initiatives on how to eliminate waste
- How corrective action creates a culture of “firefighting”
- The immeasurable costs of corrective action including impact to culture and deferring of innovation
- How to reduce and overcome corrective action mode with proper processes that provide predictable output
- How CM2 reduces process failure by ensuring you start with the right requirements that are clear, concise, and valid
- How to use your change process as a competitive advantage
Speakers:
Ken Black, Chief of Workforce Academy at IpX
Michael Benning, VP of Operations at IpX
About IpX (Institute for Process Excellence)
IIpX training empowers your workforce to ensure your organization is built for quality and resiliency while driving innovation and creating a better customer experience.