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True Conflict Management: How to Build Communication Skills and Navigate Workplace Friction Effectively

True Colors International
Training overview
Corporate / Group Training
4 hours
True Colors International

Course description

Conflict is inevitable; it’s a part of everyday life. Gone unmanaged, it leads to loss of productivity, degradation of trust, increased turnover, stopping organizational progress in its tracks. The ability to have effective communication skills and navigate and manage conflict is a powerful and important skill. Whatever the source of conflict may be, personal prejudices, differing interests or eroding personal relationships, it is important to deal with it in a controlled and constructive way.

The True Conflict Management Approach
Our methodology starts at the source of workplace conflict. By helping each individual become more aware of their stressors, opinions and biases, we address conflict at the individual, team, and organizational level. In this way, we help organizations and Human Resources maximize their most important resources: its people. Our proprietary approach, incorporating practical and useful activities, provides teams with the tools and guides them on how to implement workplace conflict resolution strategies.

The True Colors Process
Self-discovery is the beginning of the True Colors proprietary process. Customized to the needs and goals of your organization, our first step is to help you take every team member through a True Colors workshop of self-discovery.

From day one, we’ll work hand in hand with you to ensure your people gain a full understanding of our personality profiling language. This shared language creates greater self-awareness and appreciation of others. Outcomes are improved communication, reduced conflict, greater collaboration, and improved teamwork.

Together, we can improve every interaction between every employee in your organization. We empower your teams to meet challenges creatively and collaboratively.

Who should attend?

All Groups/Teams; New and Emerging Employees; Managers; Leaders; Human Resources Professionals

Pre-Requisite: Personal Success Workshop

True Colors' programs are applicable in Corporate, Government, Military, Healthcare, Education, and Non-Profit sectors. 

Training content

  • Explain different types of conflict
  • Identify sources of conflict and roles in conflict
  • Articulate the benefits of conflict
  • Understanding the levels and phases of conflict (5 D's of Conflict)
  • Productive Conflict (How each color type navigates conflict)
  • Understand the causes, characteristics, and approaches for dealing with conflict
  • Understand fundamental elements of conflict and negotiations.
  • Recognize how to use key concepts regarding conflict to improve daily life
  • Broaden your perspective of conflict resolution and negotiations, conflict management, and dealing with difficult people through the use of True Colors

Course delivery details

On-Site (in person) or Distance (virtual over Zoom)

Collaboration and customization of program duration, price, and content focus can be incorporated to meet the needs and goals of your organization

Continuing studies

After completing the Conflict Management Workshop, groups and organizations can move forward in their programming with additional advanced applications including Effective Communication Skills, Team Building, Consultative Sales, Leadership Development, Emotional Intelligence, Social Emotional Learning, Teaching & Learning Styles, True Parenting, and more.

About True Colors

True Colors International

Global Leader In Consulting & Training Providing Online & In Person Solutions: Maximizing organizational performance through better people performance True Colors International is a global consulting and training firm that has been transforming organizational cultures for over forty years. True...

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