In my executive coaching practice, I use SOCIAL STYLE and EQ to help build more effective leaders. EQ and SOCIAL STYLE provide a common language to talk about problems and accom...

What I love about this model is the inclusion of the behavioral dimension. Understanding that I can't see the emotions that are going on in your head, but I can see the behavior...

Teaching Emotional Intelligence and SOCIAL STYLE is an important part of achieving a culture of customer service. It’s allowed Starwood Hotels to move from relying on scripted i...