Professional Course

Introduction to Salesforce Administration & Configuration

Stony Point, Online
5 days/40 hours total
5 days/40 hours total
This provider usually responds within 48 hours 👍

Course description

Introduction to Salesforce Administration & Configuration: 5-Day / 40-Hour CourseIntroduction to Salesforce Administration & Configuration: 5-Day / 40-Hour Course

Stony Point has developed this introductory training course to provide all students with the fundamentals of Salesforce and prepare them to sit and successfully pass both the Salesforce Certified Administrator exam and the Certified Platform App Builder exam.  The course is taught by a senior instructor with years of real world Salesforce experience, covering the fundamental aspects of Salesforce, as well as providing their insights from their own real world experiences and best practices.

This training course serves as an alternative to both the Administration Essentials for New Admins (ADM 201) and the portions of the Building Applications with and Visualforce (DEV401) which are included in the Certified Platform App Builder exam.

All course participants will receive a practice learning environment during hands-on exercises in the course. Once the course has been completed, students may keep and continue to use this learning environment indefinitely without any additional fee.

Course Format

Students may take this training course in-person or in a virtual format. Inquire for additional information.

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Who should attend?

This course is suited for those preparing to take the Salesforce Certified Administrator exam and the Certified Platform App Builder exam.

Training content

The content of this training course includes, but is not limited to, the following:

  • Basic administration
  • The architecture
  • Configuration
  • Customization
  • Data management
  • System security
    • Users
    • Licenses
    • Profiles
    • Field level security
    • Permission sets
    • Record security
    • Organization wide defaults
    • Role hierarchy & roles
    • Sharing rules
    • Account teams
    • Sales teams
    • Queues

  • Object model
    • Sales force automation
    • Marketing automation
    • Service

  • Automation of processes within Salesforce
    • Workflow Rules
    • Approval Processes
    • Process Builder

  • Analytics
    • Reports
    • Dashboards
    • List views

  • Lightning Experience
  • Lightning Connect
  • Lightning Components
  • Lightning Pages
  • Lightning Community Builder and Actions


The cost of this in-person or virtual training course is $4,500.

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