This course should be mandatory. You quickly learn why frustrations occur in the workplace and at home and learn how to eliminate them…or at least calmly understand the root of ...

I liked breaking down difficult conversations into a process and discussing most effective ways to approach and have those conversations. Very strong presenter, kept us engaged,...

This course should be essential for anyone moving into a supervisory role or dealing with the public. It provides valuable information and useful problem-solving materials that ...

The workshop was excellent and met my expectations. I now feel better equipped to cope with difficult situations.

The virtual training was amazing. It felt like an in-person experience

In my work I experience all sorts of “difficult” people. Using real life examples, this workshop provided me with great insight into why people and situations can be difficult, ...

The workshop dealt with real situations that I can identify with and so made it alive and not just another course. I can actually use the skills learned. The instructors truly f...

This course should be mandatory. You quickly learn why frustrations occur in the workplace and at home and learn how to eliminate them…or at least calmly understand the root of ...

This is definitely one of the best courses I have attended – and would recommend it.

I thoroughly enjoyed this workshop. I gained a lot of valuable insight as to how to deal with difficult people and situations and the methods and techniques presented. The struc...