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Dealing Effectively With Unacceptable Employee Behavior

SkillPath
Training overview
Professional Course
3 hours

Course description

Dealing Effectively With Unacceptable Employee Behavior

Get expert advice on the sticky issue of disciplining workers whose performance just doesnt measure up. Learn how to handle each step of the process from identifying performance problems...to separating issues frompersonalities...to assessing the severity to intervention strategies to termination procedures.

Training content

Session 1: Identifying Performance Problemsand Maintaining Open Communication Channels

  • Realize the major reasons employees dont perform up to standards.
  • Recognizethe most common types of difficult workers and tips for dealing with each.
  • Be aware of warning signs that a performance problem is brewing.
  • Determinewhen a problem employee really isnt a problem.
  • Overcome reasons thatbosses sometimes fail to recognize or worse, fail to address performance problems.
  • Understand the critical differences among coaching, criticizing and discipliningand decide which approach a particular situation calls for.
  • Constructive criticism: Useit effectively to convey the perceived problem to the employee and promote productivity.
  • Avoid emotionally charged statements andcommunication breakdowns that can escalate a problem situation.
  • Dont soft-pedal the issue: The importance of using specific, clear and direct language when communicating with employees about performance problems.

Session 2: Positive Intervention Techniques for Turning Performance Problems Around

  • Understandthatyou, as a manager or supervisor, may inadvertently contribute to performance problems.
  • Step-by-step checklists for preparing and conducting effective intervention meetings.
  • Avoid the common mistakes managers and supervisors make when preparing for counseling sessions or performance reviews.
  • Know theimportance of taking corrective rather than punitive action.
  • What are the major elements every successful performance improvement plan must include?
  • Try innovative techniques that often work when traditional approaches to discipline dont get results.
  • Realize when verbal reprimands are effective and best practices to follow.

Session 3: When the Problem Persists: Conducting a Formal Discipline Session or Deciding to Terminate

  • Follow a step-by-step guide for conducting an effective and legally sound discipline session.
  • Consider this 6-point checklist when determining if termination is the best course of action.
  • Never ignore employee actions and behavior that affect performance and when they warrant termination.
  • List examples of gross misconduct that are grounds for immediate dismissal and how to keep control of difficulttermination situations.
  • Protect yourself andbuild your case with solid documentation.
  • Know the 3 actions you must take before firing.
  • Follow step-by-step guidelines for conducting a termination meeting.
  • Calm the waters: What to do after a termination to minimize negative repercussions among remaining workers.

Plus... Protecting You and Your Organization Legally

  • Avoid these 5 potentially explosive scenarios at all costs.
  • Develop a progressive discipline policy that gets results and minimizes the legal liabilities of your organization.
  • Take these 6 actions during disciplinary interviews to reduce the risk of lawsuits.

Certification / Credits

HRCI and SHRM Certified

  • How to recognize the 15 warning signs that a problem is brewing
  • How to identify and manage different difficult personality types
  • How to act not react in a negative situation
  • How to offer constructive feedback
  • How to defendtermination with solid documentation
  • And much more

About SkillPath

SkillPath

SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...


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SkillPath

6900 Squibb Road
66202 Mission Kansas

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