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Front Desk - Sales Process & Strategy

SalesBoost
Training overview
Corporate / Group Training
On-site
Start dates
United States of America
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Course description

Front Desk - Sales Process & Strategy

We understand that the sales process starts when the customer walks through the door. The saying is true: Everyone Sells! Many times, our Front Desk staff’s sales skills are under-utilized or overlooked. By sales skills, we don’t mean booking groups or prospecting business. Our front desk staff are the first faces customers see in any hospitality establishment and the first impression of your brand. The front desk staff must effectively represent and sell your brand or culture to your guests. Any front desk staff must be able to uncover customer needs and portray the proper etiquette while doing so.

The key responsibilities that you will work to master as a Front Desk Associate include:

  • Customer Satisfaction
  • Computer or Software Efficiency
  • Problem Solving
  • Interdepartmental Communication

Creating a memorable stay for each guest takes the effort of the entire hotel staff. Especially the Front Desk associates. Understanding your role as a Front Desk Associate, and the part you play in the overall guest experience will determine how the guest satisfaction will be received.

SalesBoost courses are offered on a subscription basis that includes all SalesBoost courses. Contact us today to learn more about our subscription plans.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Learning objectives:

  • To understand the roles and responsibilities needed to succeed as a front desk associate.
  • To understand the purpose, tools and importance of building rapport with guests before, during and after their stay.
  • To effectively uncover a guest complaint or objection and how to create and deliver a successful service recovery plan.
  • To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
  • To utilize Qualifying in your daily activities with guests to optimize communication and guest satisfaction.

About SalesBoost

SalesBoost

SalesBoost’s revolutionary training and development program for hospitality that will boost your team’s confidence, performance, and yes, results. Rocket past your goals. Send morale soaring. All while spending less time and budget doing it. SalesBoost is the only technology in...


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We understand that the sales process starts when the customer walks through the door. The saying is true, Everyone Sells! Many times, our Front Desk staff’s sales skills are under-utilized or overlooked. By sales skills, we don’t mean booking groups or prospecting business. Our front desk staff are the first faces customers see in any hospitality establishment and the first impression of your brand. The front desk staff’s duty is to effectively represent and sell your brand or culture to your guests. It is crucial that any front desk staff be able to uncover customer needs and portray the proper etiquette while doing so.

Contact info

SalesBoost

5345 Towne Square Drive, Suite 145
75024 Plano Texas

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www.salesboost.com

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