Professional Course

Effective Telephone Communication Skills for Receptionists

Pryor Learning, Nationwide (+1 locations)
Length
1-Hour Webinar
Price
199 USD
Next course start
25 April, 2024 (+2 start dates)
Delivery
Classroom, Webinar
Length
1-Hour Webinar
Price
199 USD
Next course start
25 April, 2024 (+2 start dates)
Delivery
Classroom, Webinar
Visit this course's homepage on the provider's site to learn more or book!

Course description

The foundation for great customer service is a customer's first impression when they call your organization. In many businesses, that first contact is with the receptionist. It is their role to make the first impression and shape the interactions a customer will have over time with your organization. Simply put, presenting a professional image during that first call is essential. Making customers feel well informed and appreciated on their first contact is the key to success.

Put your best foot forward and learn the most effective ways to conduct yourself over the phone. Purchase this Webinar today to learn the tips, tricks and techniques to make the best first impression and keep customers happy.

Upcoming start dates

Choose between 2 start dates

25 April, 2024

  • Webinar
  • Online

Enquire for more information,

  • Classroom
  • Nationwide
  • English

Course delivery details

  • How to make the best possible first impression
  • Ways to convey the right message and the right attitude
  • Listening skills to make your customers feel listened to and respected
  • How to convey a professional image on the telephone
  • How to handle difficult callers
  • And much more!

Certification / Credits

This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation.

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Pryor Learning

Founded more than 50 years ago when Fred Pryor pioneered the "one-day seminar", Pryor Learning has become one of the nation's leading corporate training providers, offering in-person and online training to millions of individuals and organizations — from small and...

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