Virtual Care with Presence
Internet Enduring Material sponsored by Stanford University School of Medicine.
Healthcare systems are rapidly scaling up telemedicine to reduce risk of infection and protect clinicians and patients in light of the pandemic. In the outpatient setting, many visits are taking place by video, introducing a digital barrier to the human connection that is central to patient care. This training video covers strategies to foster humanism and meaningful connection during virtual visits, as guided by the Presence 5 model.
Upcoming start dates
- Self-paced Online
Who should attend?
Course delivery details
This course is offered through Stanford University, a partner institute of EdX.
1 hours per week
Certification / Credits
What you'll learn
- Apply strategies to "Prepare with intention" and center oneself prior to conducting a telemedicine visit.
- Incorporate strategies to "Listen intently and completely" while on a virtual visit with a patient.
- Determine goals and priorities with the patient during the virtual visit by "Agreeing on what matters most."
- Engage virtually with the patient's family, friends, and home environment by "Connecting with the patient's story."
- Recognize and respond to body language, facial expressions, and changes in tone by "Exploring emotional cues."
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