Course description
Effective Communication for Program and Project Stakeholders and Teams
“Everyone communicates, but few connect” is a famous book and message by John C. Maxwell on leadership. The meaning behind this message is that as leaders of programs and projects, we need to be not just communicators, but effective communicators.
Obtaining your Project Management Professional (PMP) certification or Certified Associate in Project Management (CAPM) or similar project management certificate is the first step. But, as you gain program management and project management experience, you realize that effective communication goes beyond what you learned in "A Guide to the Project Management Body of Knowledge" (PMBOK).
Gaining a program management certification or project management certification (such as the PMP certification) equips you with the necessary project management tools to begin your project or project management career. There is more to effective program and project communication than what is on the PMP exam.
For communication from program managers and project managers to be truly effective, there must be understanding beyond what you learned from your professional certification. The communicator and the receiver must use feedback to determine how the message was received and if the communicator created the intended level of understanding in the receiver for the communication to succeed.
Upcoming start dates
Who should attend?
Prerequisites
None
Training content
Week One - Defining Communication
- Module One - The Transmission Model of Communication
- Module Two - The Emergence Model of Communication
- Module Three - Program and Project Management Communication - Tasks, Resources, and Schedules
- Module Four - Program and Project Management Communication - Visioning and Building a Team
Week Two - Creating Messages to be Understood
- Module One - The Building Blocks of a Message
- Module Two - What is Understanding - Know-What
- Module Three - What is Understanding - Know-How
- Module Four - What is Understanding - Know-Why
- Module Five - Putting It All Together With Building Blocks
Week Three - Feedback and Understanding
- Module One - What is Good Feedback?
- Module Two - How to Give Good Feedback
- Module Three - How to Use Feedback for Testing Understanding
- Module Four - Incorporating Continuous Feedback into Your Project
- Module Five - Putting It All Together and Preview of the Next Module
Week Four - Audience Analysis
- Module One - The Different Audiences in a Program or Project
- Module Two - What Information Does Each Audience Need
- Module Three - Balancing the Understanding Triad in Your Message
- Module Four - Troubleshooting Understanding
Course delivery details
This course is offered through The University of Maryland, College Park, a partner institute of EdX.
3-5 hours per week
Costs
- Verified Track -$199
- Audit Track - Free
Certification / Credits
What you'll learn
- Explain how to craft a clear and effective message.
- The Understanding Triad: know-what, know-how, and know-why.
- Design feedback so that you can test for understanding by your audience.
- Analyze your audience to determine the optimum balance of know-what, know-how, and know-why in your message design.
Contact this provider
edX
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