Corporate / Group Training

ISO/IEC 20000-1:2018 Internal Auditor

DQS Academy, Online
3 days
Next course start
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3 days
Next course start
Inquire for more information See details
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Course description

The ISO/IEC 2000-1:2018 Internal Audit Course is designed to equip professionals with the knowledge and skills required to perform effective internal audits in compliance with the ISO/IEC 20000-1:2018 standard. This course is ideal for individuals and companies seeking to enhance their understanding of IT service management systems and contribute to the continual improvement of service delivery.

Learning Objectives:

  • Identify the key requirements and purpose of ISO 20000-1: 2018
  • Understand the practices, objectives, purpose, planning, documentation, and completion of Internal Audits
  • Understand the definitions, concepts, and guidelines related to IT Service Management Systems
  • Apply risk-based thinking to examine the phases of an internal audit in relation to ISO 20000-1: 2018
  • Relate ISO 20000-1: 2018 to ISO 19011:2011requirements for auditing

Upon successful completion of this 3-day course, participants will receive a certificate of completion, indicating their proficiency in internal auditing under ISO/IEC 20000-1:2018.

Note: Participants are encouraged to have a basic understanding of ISO/IEC 20000-1:2018 before attending this course. DQS will not provide a copy of the standard. If you need a copy, you can purchase one at

Join us for this interactive and informative ISO/IEC 20000-1:2018 Internal Audit Course, where you’ll gain the skills and knowledge necessary to contribute to the improvement of IT service management within your organization. 

Upcoming start dates

1 start date available

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  • Webinar
  • Online

Who should attend?

This course is intended for professionals involved in IT service management, including IT managers, quality managers, compliance officers, and anyone responsible for the planning and execution of internal audits in organizations seeking ISO/IEC 20000-1:2018 certification.

Course delivery details

DQS Academy hosts this instructor-led training course virtually for private or public sessions. If you are interested in on-site training, please inquire about our private training options.


$1,300 per seat

Contact us for private sessions or bulk purchase options.

Why choose DQS Academy?

Our trainers are experienced auditors who have experienced what it takes for companies to implement systems that foster continuous improvement.

Our Academy offers smaller class sizes and multiple formats for each course to provide an effective working environment for learners.

The training we provide helps to foster a culture of excellence and competency, enabling growth from within.

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DQS Academy
1500 McConnor Parkway Suite 400
60173 Schaumburg illinois

DQS Academy

Within the overwhelming world of “managing” management systems, DQS Academy offers responsive training solutions to enable you to turn systems from uninspiring tasks into a culture of advancement. DQS Academy, part of DQS Global, the trusted certification body known for...

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