1-Hour Live Online Webinar
This live online Outstanding Customer Service webinar, offered by Dale Carnegie, aims to equip students with the necessary skills to provide their customers with the highest quality service. Participants of this online customer service webinar will receive 8 simple yet effective steps to resolve complaints and an essential guideline to follow when dealing with challenging customers. Further, course participants will learn five approaches to engage their customers, build customer loyalty, and gain customer referrals without being overly pushy or aggressive.
The core competencies focused on in this live online webinar are customer experience and conflict resolution. Further, related competencies that will play a role in this webinar involve professionalism, communication, and results oriented.
Who should attend?
This live online Outstanding Customer Service webinar is best suited for professionals seeking to enhance their customer service skills and provide their customers with truly outstanding quality. Specifically, this live online customer service webinar is best suited for the following professionals: Any customer service, sales, customer and technical support, receptionists, and accounts payable personnel.
The content of this live online Outstanding Customer Service webinar is structured as follows:
- Use principles to maintain professionalism and strengthen your relationship with the customer
- Leverage five approaches to engage your customers and build loyalty
- Follow a consistent process to efficiently resolve any and all customer complaints
- Retain current customers and attract new customers by requesting referrals
The cost of this live online Outstanding Customer Service webinar is $129 USD.
Certification / Credits
Upon successful completion of this live online webinar, students will receive the following:
- Credits: 0.1 CEUs
- Accreditations: PMI - 1 PDU
Dale Carnegie Training
Dale Carnegie Training® has been transforming individuals for over a century, producing some of the most notable figures in business, politics and entertainment. Whether delivered in-person or Live Online, their courses improve the performance of employees with an emphasis on...
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