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Managing Conflict in the Workplace

Dale Carnegie Training
Training overview
3 hours
Course description

Course description

3-Hour Live Online Webinar

This live online Managing Conflict in the Workplace webinar, offered by Dale Carnegie, aims to provide students with the necessary skills to successfully manage conflict within their organization. Conflict management is an essential skill for all business professionals, as nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether the conflict is passive or very aggressive, it can paralyze your group, department, or the entire organization. Throughout this live webinar, learn to deal with conflict of all forms and get your organization back on track to success!

The core competencies focused on in this live online webinar are conflict resolution and stress management. Further, related competencies that will play a role in this webinar involve adaptability, leadership, and professionalism.

Who should attend?

This live online Managing Conflict in the Workplace webinar is best suited for professionals seeking to keep workplace conflict from negatively impacting projects, killing productivity, and destroying the morale within the organization.

Training Content

The content of this live online Managing Conflict in the Workplace webinar is structured as follows:

  • Diagnose conflict within your organization
  • Find the hidden agenda that’s really fueling the battle
  • Analyze your conflict response style
  • Identify anger triggers and remain poised in conflict situations
  • Encourage collaborative problem solving and gain consensus
  • Learn a variety of strategies for managing conflict
  • Use Dale Carnegie’s 12 ways to defuse an argument


The cost of this live online Managing Conflict in the Workplace webinar is $349 USD.

Certification / Credits

Upon successful completion of this live online webinar, students will receive the following:

  • Credits: 0.3 CEUs
  • Accreditations: PMI - 3 PDUs, HRCI - 2.75 HR (General) Credits

About supplier

Dale Carnegie Training

Dale Carnegie Training

Dale Carnegie Training® has been transforming individuals for over a century, producing some of the most notable figures in business, politics and entertainment. Whether delivered in-person or Live Online, their courses improve the performance of employees with an emphasis on...

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