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Measuring Process and Organizational Performance

ASQ - American Society for Quality
Training overview
Professional Course
2 days

Course description

Measuring Process and Organizational Performance - 2-day program

For anyone looking to improve their company's performance, this 2-day course provides the tools and metrics necessary to achieve this goal by effectively analysing and measuring organizational processes.

The course combines lectures with discussion, practice and case studies in order to help you gain insights into your own situation. The training program thus begins by covering the "what" and the "how" of selecting an appropriate metric for measuring processes, and builds on this by presenting the ways in which these metrics should be reviewed, reported and acted upon. The skills gained will enable you to use detailed metrics to determine gaps, conflict and alignment in your organizational processes, and to use these to determine appropriate organizational actions.

This course is highly valuable for professionals working in organizations in the initial phases of their "metrics journey", regardless of industry or function.

Who should attend?

This course is for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

Training content

Learning objectives:

  • Select metrics based on organizational strategy and/or process needs.
  • Define the detailed components related to each metric.
  • Assess a set of metrics for gaps, conflict, and alignment.
  • Define optimum methods for displaying metrics.
  • Use metrics to define appropriate organizational actions.


ASQ members receive a discount on this training course.

In-Company Training

In addition to scheduled dates, this course can be delivered as an in-company training for your staff. Request information to learn the details.

Certification / Credits

CEU Hours: 1.3, ASQ RU: 1.3

About ASQ

ASQ - American Society for Quality - Professional Training Courses & Certification

ASQ (American Society for Quality) is an international community of individuals committed to quality who share the ideas and tools that make our world work better. With individual and organizational members around the world, ASQ has the reputation and reach...

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Contact info

ASQ - American Society for Quality

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