great examples

I feel that I learned many new skills to take back to my company and put into action.

This class was great understanding basic levels of conflict management and how to respond. I wish it spent a little bit more time coaching you on how to change from one strategy...

I understand the need to host these virtually but a lot of the role-play would potentially be easier in person. If there are deficiencies in the presentations back to the group ...

This course was fantastic, in large part to the instruction provided by Deborah Smith. She was very knowledgeable, articulate, and helpful throughout the course. This course gav...

Learned some new tools in this class.

Job well done by our instructor Deb Smith

Deb was a great instructor. I thoroughly enjoyed the training. I wish there were more content about resolving a conflict that 2 direct reports are having that you're responsible...

Deb Smith is a phenomenal instructor. The way in which she utilized and incorporated the tools on the zoom platform to present the course material kept everyone engaged througho...

All the participants that I worked with were engaged and interested. This made for a great class.