This course is a very informative training that taught me a lot of real-life practical skills that I can use right away to be a better manager.

This class was an eye opener and so informative for how to succeed withthe hard conversations yet to come.

The facilitator did an excellent job of covering a wide range of topics. Not only did she share proper and effective communication techniques, she also included the legal ramifi...

Interesting, engaging and practical guidance for handling tough situations in a workplace.

I enjoyed learning all the tips and skills of managing "unmanageable" people, the role playing exercises that we did, and the positive attitude from the instructor.

Very well run. Instructor was very good.

It's great to have scripts ready for different approaches and situations

Dian was (is) a very professional and personable instructor. She was clear and decisive with her thoughts and lessons, and was proficient at facilitating group discussions wheth...

I thought the format and facilitator was excellent

Very interactive. Instructor kept things moving and interesting.

I appreciated Russ's demeaner and leadership of the class. The group was an excellent one.

Very engaging class with relevant content. The role playing activities were very useful.

Russ really listened and gave positive feedback that can be apply to the office concerns.

This was a well needed class. I have gained tools and valuable resources to use when dealing with different types of situations. Thank!!!

I learned a lot in a short amount of time.

It was a great course. Learned a lot from the presenter and from the other participants.

This was a great course! I feel like we touched on all of the important topics, but left plenty of time for real-world discussions and getting into the specific questions and di...

Instructor was very knowledgeable and the smaller class size made it ideal to ask all questions. Would recommend both the class and instructor for all future enhancements.

This course was very engaging and continued to challenge me. I went into it thinking I was a very good manager, and learned that there's still so much I can learn.

Dian gave great feedback.

Really enjoyed the class and the great tools that were discussed.

Instructor has a deep knowledge of the area and conducted and managed the group very well

A lot of good engagement from the group and have a lot of things I can use for it

Great insights and real world applications for the concepts discussed!

Russ was so amazing, knowledgeable and made the course exciting. He has such great energy and is patient and very engaged with us the whole time. He took his time to work with u...