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Signature Service: The Key to Customer Satisfaction®
Wilson Learning
Businesses in every sector are experiencing increased competition as new, diverse players enter the market. When consumers have more choices,...
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Corporate / Group Training
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2 days
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Worldwide
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On-site
Certificate in Personal Banking
4.0
(1)
Canadian Securities Institute
In today's highly competitive personal banking space, employees who are committed to superior service and personal development are the ones...
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Professional Course
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Online
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Webinar
Customer Service Strategies
IFI Training
A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external. Satisfied customers impact...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Digital Conversations
Imparta
These days, customers are as likely to type as they are to talk. Social media and webchat are now significant channels for everyday...
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Corporate / Group Training
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United States of America
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On-site
Privacy and Security
SGE International, LLC
This learning experience brings awareness to the importance of maintaining customers' information as confidential and how to address common security...
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Professional Course
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1 hour
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Las Vegas
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Classroom
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Customer Relationship Management
edX
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining...
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Professional Course
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6 weeks
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From 149 USD
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Online
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Self-paced Online
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Intermediate level
Winning Over Irate Customers
5.0
(10)
Stitt Feld Handy Group
At this workshop you will learn techniques that will allow you to handle really challenging customer service situations with confidence,...
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Professional Course
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1 day
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Multiple (2)
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On-site
Service Leadership
Imparta
It all starts at the top. Are your leaders and managers brave enough to drive customer service transformation? Transformation doesn’t happen...
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Corporate / Group Training
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United States of America
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On-site
Dealing with Collections
Imparta
“You must pay today. Have you got a credit card on you?” This traditional, confrontational style is adopted by many...
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Corporate / Group Training
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United States of America
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On-site
Compassionate Care Connections: Mastering Healthcare Customer Service Excellence
TrainSMART Inc.
Does Your Team Need Help With Transforming Patient Experiences? Let Us Teach Them How To Master the Art of Exceptional...
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Corporate / Group Training
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United States of America
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On-site
Handling Complaints
Imparta
“I’m sorry – it’s just not good enough.” If your complaints team is still responding with standardized, impersonal communications, you...
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Corporate / Group Training
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United States of America
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On-site
Conflict Management For Telephone Call Centers - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 47 USD
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Online
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Self-paced Online
The Power of Fundamentals in Customer Service Workshop
EduLeader
This workshop is designed to help strengthen customer relationships through the development of yourself as a leader. Understand yourself and...
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Corporate / Group Training
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2 days
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United States of America
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On-site
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Intermediate level
Boosting Technicians’ Customer Service Performance
Goldy Ventures
Did you know that it costs six to seven times as much money to capture a new customer as it...
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Corporate / Group Training
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8 hours
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Multiple (2)
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Virtual Classroom, On-site
PFP Designation (Course Bundle)
5.0
(1)
Canadian Securities Institute
Learn proven strategies on how to best serve your clients' individual needs through financial planning. Gain comprehensive knowledge of the...
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Professional Course
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From 275 USD
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Online
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Webinar
Serving Customers, Clients, or the Public
4.0
(1)
Lighthouse Leadership
Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the...
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Corporate / Group Training
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4 hours
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From 1,900 USD
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United States of America
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On-site
Sales through Service Leadership
Imparta
Getting the balance right between securing sales targets and staying on the customer agenda is hard. Leaders and managers have to...
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Corporate / Group Training
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United States of America
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On-site
Conflict Management For Contact Professionals - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 77 USD
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Online
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Self-paced Online
Conflict Management For Customer Service & Sales
Vistelar, LLC
Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...
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Corporate / Group Training
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United States of America
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On-site
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