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How to Make Your FAQ Page the Ultimate Customer Resource
Lorman Education Services
Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly....
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Selling through Service
Imparta
Bad sales conversations damage customer confidence and trust. Great sales conversations grow revenue and enhance the customer relationship. In many consumer...
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Corporate / Group Training
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United States of America
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On-site
Customer Service Skills
ACHIEVE Centre for Leadership Inc.
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering...
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Corporate / Group Training
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From 20 CAD
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Multiple (3)
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On-site, Webinar
Quality Service & Communication
TrainSMART Inc.
The importance of customer service varies by product, industry, agency, and customer. For example, an experienced customer – one who...
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Corporate / Group Training
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United States of America
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On-site
Customer Negotiation Techniques
Lorman Education Services
Learn negotiation techniques that keep the customer happy without giving in to every demand. Customer retention is top of mind...
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Professional Course
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1 hour
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From 99 USD
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Online
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Webinar
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
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Professional Course
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2 days
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Online
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Self-paced Online
Sales and Customer Service Training for Call Center Agents
5.0
(1)
Mainstream Corporate Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element...
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Corporate / Group Training
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3 days
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Managing Customer Service
Mainstream Corporate Training
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Fundamentals of Customer Centricity
edX
Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of...
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Professional Course
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5 weeks
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From 149 USD
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Online
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Self-paced Online
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Beginner level
Communication Skills for Exceptional Customer Service™
Communispond
Communispond’s Communication Skills for Exceptional Customer Service™ program teaches participants how to provide customer service that wows your customers and...
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Corporate / Group Training
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Online
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Virtual Classroom
Free Test Drive: Is Your Organization Customer Centric?
Eagle's Flight
Even in this hyper-competitive market many organizations are missing the benefit of being customer centric. Often the challenge is that...
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Professional Course
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1.5 hours
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Online
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Webinar
Sales Essentials for Service Teams
Imparta
Sales Essentials for Service Teams Many companies want their customer service teams to sell to their customers. This can be both...
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Corporate / Group Training
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United States of America
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On-site
Customer Service & Communication
TrainSMART Inc.
Are you struggling to provide the level of customer service your organization needs to thrive? Let TrainSMART help! Our custom-tailored...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Personalization and Customization
SGE International, LLC
This learning experience will help you create meaningful relationships by personalizing interactions through meaningful conversations and observations with customers to...
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Professional Course
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2 hours
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Las Vegas
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Classroom
Taking Positive Action
Master Connection Associates
The value of any program involving the performance of an employee or group of employees depends on both the strength...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Introduction to Salesforce for Service
Stony Point
Stony Point has developed this training course to equip all customer service and call center personnel with the basics of Salesforce....
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Professional Course
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From 300 USD
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Online
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Self-paced Online
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Beginner level
Problem Resolution
SGE International, LLC
This learning experience will help you ensure a quality customer experience, even when that experience does not go as planned....
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Professional Course
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2 hours
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Las Vegas
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Classroom
Customer Service
Eagle's Flight
It is no longer a competitive advantage for you to have great customer service. The pace of your business, the...
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Corporate / Group Training
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Multiple (2)
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On-site
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Top 10 Course
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