Course description
Taking Positive Action
The value of any program involving the performance of an employee or group of employees depends on both the strength of the program and the continuity of the managers. The one possible weak link in the entire process is often the immediate supervisor and the management team. A close look at organizations reveals the upper level senior managers have no problems accepting the concept of participative management, because the rank and file employee does not participate in their management.
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Upcoming start dates
Who should attend?
All Managers
Training content
Taking Positive Action is designed to meet the following objectives:
- Close the loop between what the employees learn in The Positive Alternative and how managers will integrate this new process in the workplace
- Allow managers to understand the behavioral styles of their employees and how to manage each individual better
- Identify the possible barriers in implementing the new customer service process
- Take the vision of the company and bring it into reality for the work environment
- Development of a customer service plan
- Implementation plan - how to make customer service excellence work on the job
Costs
Contact for fee
Contact this provider
Master Connection Associates
Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...