Matt delivered an educational and motivational experiences to the entire class. Thank you for a great experience!

This course was fantastic. By first identifying myself in a ‘difficult person’ category I was better able to appreciates and respect the Difficult People in my life. The tools...

FANTASTIC!!! Highly energized. Great Instructor. Visuals with whiteboard were simple yet highly effective. Great volume. THANK YOU!!!

Great Presentation – informative and well paced. Anecdotes were a great way to reinforce topics.

Seminar was very informative. Would recommend this seminar to my colleagues.

It’s very easy to stay focused on a difficult subject. It’s good to know how to use the tools when you’re confronted by a difficult person.

This was very enlightening. Easy to stay focused on a difficult topic. I would definitely recommend this seminar.

The information I gained today will have a positive impact on how I deal with difficult people going forward. Thank you for offering this session.

A great introductory to recognizing the difficult people I deal with every day mostly from 8:30 – 4:30. Examples of situations & coping skills were extremely helpful. I feel the...

Matt provides a very personal and inviting personality which entices the participants to openly speak-up and engage in the whole aspect of the seminar.

GREAT SEMINAR. Lots of good info and strategies. VERY WELL presented. THANK YOU MATT! You are a VERY ENTERTAINING SPEAKER!

I have been through many customer service sessions in my illustrious career but this one was not directed ‘at me’ but was designed in a way that asked for my involvement. My con...

This course provided valuable tools and a new perspective on customer interaction. I think it will be very useful in the workplace.

I came here today with an open mind and I definitely learned some interesting techniques today. There are some areas where I will be using what I learned today right away while ...

The training was very useful and will be very helpful immediately to help me be more effective in my position. Matt was a very positive, motivational trainer.

I truly enjoyed being part of this training. All the information provided was very useful.

Matt was very respectful, understanding and easy to listen to. He didn't make you feel like he was higher than you but an equal. Thank you again, Matt.

Trainer made taking the course fun and easy to understand.

I was expecting another boring training session. This was the COMPLETE opposite! Interactive and informative. I cannot wait to put my newfound information to work! Thank you.

Training can be boring and exhausting. This was NOT the case today. Thank you!

I wanted to pass on some feedback from our session. Overwhelmingly, I heard that the session was awesome! Individuals here are thanking me for providing the training - indicatin...

While I will never agree with the absolute that the customer is always right, I did find this very informative in finding ways to tell customers negative information in a partic...

Training by Matt was really helpful for my credit/customer care/collections team as a manager. We will implement this training and it will help us enhance customers' experience....

I was engaged the entire time. I would recommend this training as I did take away a lot of useful information that I'm going to use.

I learned a lot of new information to become a top communicator for both at home and my job.