Course description
There are key components that should be part of any successful front-line supervisory training program. The first covers core social and office skills to help interact with people and work on a computer. The second covers supervisory standard work, which now moves closer to the work floor in areas such as executing the production plan and putting in place proper routines for the work day. Finally, the third area covers basic problem solving skills, whether related to work issues or incident investigations.
Upcoming start dates
Who should attend?
This course is designed for front line supervisors.
Training content
Core Social Skills - Leadership and Emotional Intelligence
- Customized based on the following available modules:
- Leadership; Influence and Decision Making; Communication; Presenting; Feedback: Giving and Receiving; Challenging Situations; Coaching and Mentoring; Change Management; Task Assignment; Time Management.
Core Office Skills - Microsoft Office
- Excel, Word and PowerPoint
- Beginner, Intermediate and Advanced
- Demonstrations and in-class exercises
- Customized to integrate actual client data and information
Supervisory Standard Work
- Management Operating System (MOS) including Visual Controls, Leadership Standard Work and Layered Reviews.
- Operational Performance Management (OPM) including start of shift Huddles, shift performance / Gemba walks and End of shift Hand-Over
Basic Problem Solving
- Plan Do Check Act
- Brainstorming, 5 Why’s and Fishbone
- Pareto, Value Added and Waste
- Standard Work
- Proper Incident Investigation and Mistake Proofing
- Root Cause Analysis
Course delivery details
This course is customized depending on the sections and elements best suited for the client. Can range from 1-5 days, including a high level summary version for the Management group.
Costs
Please inquire.
Why choose A+I?
Courses taught by experienced industry professionals
Instructors with proven experience applying the topics in the real world
Since our start in 2014, we have provided Teaching, Coaching and Project support to over 30 companies
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Analyze and Improve Inc.
The name of our company says it all – we analyze problems and opportunities, improve on the present state and drive towards accelerated results. Our company philosophy is "Stability before Capability and only then Capital". Since our inception in 2014,...