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Dealing with Difficult People
Pryor Learning
The Know-It-Alls They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive. The Passives...
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Professional Course
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From 149 USD
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Online
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Virtual Classroom
HR Hot Topic: Diversity and Inclusion in the Workplace
5.0
(1)
Project Management Experts, LLC
While diversity and inclusion are popular topics in the media and for many progressive organizations, the concepts of diversity and...
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Professional Course
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1.5 hours
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From 39 USD
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Online
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Self-paced Online
Fostering an Inclusive Culture
Project Management Experts, LLC
To achieve diversity and inclusion, organizations need to create an inclusive culture where all employees are respected and appreciated, have...
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Professional Course
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4 hours
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From 89 USD
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Online
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Self-paced Online
How to Prevent Workplace Bullying and Violence
Pryor Learning
Cyberbullying, harassment, intimidation, physical violence and/or assaults, verbal abuse, homicide or other threatening disruptive behaviors impact over 2 million American...
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Professional Course
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From 199 USD
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Multiple (2)
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Classroom, Virtual Classroom
Defusing Employee Attitude Problems
Proven Training Solutions
A manager that can control and promote a respectful work environment will improve morale and performance. The Defusing Employee Attitude...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Oral Communication: Personality Talk
Wronski Associates
Differences of personality or operational style can be a primary source of conflict in the workplace. Such energy robbing conflict...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Courage to Communicate
Wronski Associates
Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
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Beginner level
Difficult Conversations
Lausanne Business Solutions
Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether...
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Corporate / Group Training
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Multiple (2)
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On-site, Blended, Virtual Classroom
Oral Communication: Communication Style Differences
Wronski Associates
At the heart of any business is relationships - between the company and its customers, management and its employees, and...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Working With You is Killing Me - Dealing With Difficult People
4.9
(14)
Leader Development Institute
At some point in your career you will work with someone you find to be difficult. When we were in...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Effective Techniques for Dealing with Difficult Customers
Pryor Learning
Dealing with customers and handling their complaints is stressful — and risky — business! When customers are confrontational, over demanding...
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Professional Course
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From 199 USD
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Online
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Webinar
Free Webinar: Responding Productively to Microaggressions at Work
Corporate Education Group
Microaggressions are “brief and commonplace verbal, behavioral, and environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative...
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Professional Course
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1 hour
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Online
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Webinar
MSc Behavioral and Organizational Psychology
AIHE Academic Institute for Higher Education GmbH
MSc Behavioural and Organizational Psychology Attain an MSc in Behavioural and Organizational Psychology in just one year. Begin your studies...
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Professional Course
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1 year
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From 9,793 EUR
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Online
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Self-paced Online
Unconscious Bias in the Workplace
Infopro Learning
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
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Corporate / Group Training
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3.5 hours
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Multiple (2)
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Virtual Classroom, On-site
Using Emotional Intelligence in a Call Centre
4.0
(1)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Invisible Differences in the Workplace
Wronski Associates
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
The workplace is now a community made up of people from four different generations. To create a community capable of...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
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Beginner level
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