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Verbal De-Escalation
5.0
(1)
Building Blocks Learning Network
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
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Professional Course
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From 325 USD
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Ottawa
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Classroom
Planting a Seed for Reconciliation
5.0
(1)
Building Blocks Learning Network
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
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Professional Course
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From 325 USD
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Ottawa
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Classroom
Towards Anti-Racism in the Workplace
5.0
(1)
Building Blocks Learning Network
Canada is built on the traditional land of Indigenous Peoples and much of it remains unceded. Canada is also a...
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Professional Course
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1 day
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From 595 USD
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Ottawa
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Classroom
Using Emotional Intelligence in a Call Centre
4.0
(1)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Dealing with Difficult Conversations
5.0
(1)
Building Blocks Learning Network
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
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Professional Course
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2 days
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From 1,095 USD
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Ottawa
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Classroom
Conflict Resolution – Managing Conflict in the Workplace
GoldSRD
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site, Self-paced Online
Conflict: From Prevention to Resolution
Barnes & Conti Associates, Inc.
Anytime there is more than one person present in a space, conflict is bound to happen eventually. This is especially...
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Corporate / Group Training
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Multiple (2)
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On-site
Managing Difficult Conversations
Infopro Learning
The Managing Difficult Conversations training program aims to equip leaders to confront and navigate challenging conversations rather than avoid them....
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Corporate / Group Training
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6.5 hours
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Multiple (2)
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Virtual Classroom, On-site
From Conflict to Cooperation
4.7
(9)
Leader Development Institute
Most people do exactly the WRONG things in many situations when dealing with conflict. In this Success Series Seminar, you...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Conflict Resolution in Projects - In House
Procept Associates Ltd.
Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict....
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Corporate / Group Training
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2 days
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Worldwide
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On-site
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Intermediate level
Facilitating Through Conflict & Challenging Meeting Behaviours
5.0
(3)
Facilitation First Inc
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
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Corporate / Group Training
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7 hours
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Multiple (2)
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Virtual Classroom, On-site
Conflict – From Prevention to Resolution - In House
Procept Associates Ltd.
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and...
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Corporate / Group Training
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1 day
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Worldwide
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On-site
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Beginner level
Working With You is Killing Me - Dealing With Difficult People
4.9
(14)
Leader Development Institute
At some point in your career you will work with someone you find to be difficult. When we were in...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Leveraging Positive Body Langugage - In House
Procept Associates Ltd.
Do you speak a second language? If you answered "yes", how about a third or may be a fourth language?...
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Corporate / Group Training
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0.5 days
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Worldwide
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On-site
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Beginner level
Change Management: Practical concepts and applications
Analyze and Improve Inc.
Provide an introduction on some of the more robust and popular approaches to change management. In each case, review the...
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Professional Course
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8 hours
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Multiple (2)
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Classroom, On-site
Unconscious Bias in the Workplace
Infopro Learning
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
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Corporate / Group Training
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3.5 hours
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Multiple (2)
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Virtual Classroom, On-site
Self-Aware Leader - In House
Procept Associates Ltd.
Supervising people can be tough, different personalities, motivations, fears, and goals all play into the dynamic that make up the...
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Corporate / Group Training
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2 days
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Worldwide
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On-site
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Beginner level
Demystifying Political Savvy - In House
Procept Associates Ltd.
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
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Corporate / Group Training
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1 day
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Worldwide
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On-site
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Advanced level
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