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Identifying & Prioritizing Customer Needs
Orion Development Group
The business process (or value chain) is the engine that produces value in the form of products or services a...
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Professional Course
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From 150 USD
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Online
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Self-paced Online
Kano Diagram
Orion Development Group
Customer satisaction is not a one-size-fits-all concept. The Kano model helps you understand which customer needs are essential and which...
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Professional Course
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1 hour
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From 100 USD
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Online
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Self-paced Online
Building Customer Connections
Omega Performance
Equip your branch bankers and managers with the skills they need to build stronger connections with and earn more business...
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Professional Course
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Online
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Self-paced Online
Privacy and Security
SGE International, LLC
This learning experience brings awareness to the importance of maintaining customers' information as confidential and how to address common security...
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Professional Course
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1 hour
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Las Vegas
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Classroom
Customer-Centric Enterprise: Scale Product Lifecycle Management
edX
This course provides a flexible and customizable playbook to build out a Product Enterprise and evolve an organization’s Business Model....
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Professional Course
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4 weeks
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From 199 USD
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Online
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Self-paced Online
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Intermediate level
How to Say No to a Customer and Keep Them Coming Back
Lorman Education Services
Learn how to say no, professionally, compassionately, and with clarity. In today’s world, where customers are accustomed to being the...
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Free Test Drive: Is Your Organization Customer Centric?
Eagle's Flight
Even in this hyper-competitive market many organizations are missing the benefit of being customer centric. Often the challenge is that...
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Professional Course
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1.5 hours
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Online
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Webinar
e-Selling Prospecting Revolution
Master Connection Associates
e-Selling Prospecting Revolution is a session that is receiving rave reviews and a positive ROI from our clients. We focus...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Building Better Customer Relationships
IFI Training
A 1-Day Workshop designed to help business professionals form close relationships with new customers and deepen existing customer relationships. Strong...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Sales Management Systems
5.0
(30)
Baker Communications, Inc.
Selling is hard work. It always has been. And in this new world, with sales teams constantly on the go,...
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Professional Course
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Multiple (2)
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Self-paced Online, Webinar, On-site
Culture of Services: Paradox of Customer Relations
edX
Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the...
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Professional Course
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8 weeks
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From 49 USD
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Online
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Self-paced Online
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Beginner level
Integrity Service®
4.7
(3)
Integrity Solutions
Exceptional customer service is not a function. And it's not an expense. It's a purpose. It all begins with understanding...
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Corporate / Group Training
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Online
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Blended
Customer Outcome Selling
5.0
(48)
Baker Communications, Inc.
Once upon a time, sales representatives went into the field and "pushed" their products. They did their best to sell...
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Professional Course
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Multiple (2)
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Self-paced Online, Webinar, On-site
Customer Service
Eagle's Flight
It is no longer a competitive advantage for you to have great customer service. The pace of your business, the...
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Corporate / Group Training
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Multiple (2)
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On-site
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Top 10 Course
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