Course description
Kano Diagram
Customer satisaction is not a one-size-fits-all concept. The Kano model helps you understand which customer needs are essential and which "delighters" can transform your competitive position. Kano can be used as part of strategic assessment, at the solution generation phase for project teams, or as a stand-alone tool to aid in strengthening customer loyalty.
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Training content
Kano Model is a self-paced webinar that addresses:
- The different levels of customer satisfaction
- Identifying current customer-perceived weaknesses/gaps that must be fixed
- Generating ideas that will differentiate you from your competitors in the eyes of your customers
- Strategic and tactical uses of Kano
- How to faciliate a Kano session
Contact this provider
Orion Development Group
America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...