Problem Solving and Decision Making

Course Objectives

• Apply a problem solving tool to analyse the real problem, identify how to solve it and complete an action plan for implementation
• Apply effective rain storming techniques to identify potential solutions
• Utilize appropriate decision making processes to prioritize critical issues and possible solutions
• Develop meaningful and realistic action plans for implementation of selected solutions

Key Topics

Problem Identification

• Ways to effectively define the problem and related issues
• Application of a group brainstorming process
• Use of brainstorming to identify problems and potential solutions

Data Gathering

• Identifying appropriate data sources
• Deciding on data collection methods
• Use of surveys, interviews, focus groups, data bases, and internet
• Balancing data needs and resource constraints
• Conducting a root cause analysis to identify the true problem
• Effective questioning and probing techniques

Data Analysis

• How to analyse and sort the data
• Utilizing analysis tools

Decision Making

• Determining how the problem can be solved.
• Tools and their usage
• Developing action plans to implement a course of action to solve the problem

Reporting on Findings

• How to structure written findings reports
• Effective oral presentations – individual and group

Individual Action Planning

• Identify ways to best use this process and tool in the workplace