Course description
Delivering Exceptional Customer Service
This course provides a review of the importance and benefits of providing exceptional customer service. Participants will identify their external customers and discuss their service expectations. A goal is for each employee to treat each customer experience as an individual experience for each person. Tools and techniques taught and experienced will include virtual and in-person customer service skills including a proven 8 step process for delivering exceptional service, listening skills, questioning skills, effective use of words, vocal tone and body language.
Upcoming start dates
Who should attend?
The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.
Training content
- Customer Service
- Partner Engagement
- Relationship Management
- Consulting & Advising
Course delivery details
Primary: 2-hours
Alternatives: 90-minutes, ½ day (3.5 hours)
Certification / Credits
This training workshop supports participants’ ability to:
- Determine how exceptional customer service benefits themselves, their customer and the organization
- Identify their internal and external customers, their expectations and ways to exceed them
- Define best practices that make up exceptional customer service
- Deliver exceptional customer service via a variety of mediums
- Implement proven strategies to create exceptional service
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
Contact this provider
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...