Course description
Facilitating Through Conflict & Challenging Meeting Behaviours
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to manage challenging behaviours. Not being able to manage difficult personalities can often result in collaboration going off topic, other participants shutting down and, most important, not achieving the meeting’s desired results. Yet healthy disagreement helps groups or individual members see problems from new perspectives, make better decisions, and build trust.
So how can we harness the strengths of conflict while limiting damage? This facilitation workshop has been designed to directly address the sources of conflict – including you – and provide methods to prevent or facilitate through them. Explore your conflict management style, learn how to mitigate client sabotage, and practice using templates and tools to successfully deploy when conflict erupts.
This workshop is particularly suited to anyone involved in change management, continuous improvement where resistance may be an issue.
Upcoming start dates
Who should attend?
Anyone who facilitates groups where conflict, resistance or challenging behaviours arise:
- Project Leaders
- Change Management Professionals
- Human Resources Professionals
- Stakeholder Engagement Professionals
- Business Improvement or IT Consultants
- Committee Chairs
- Internal Consultants or Team Leaders
Pre-requisites
Facilitating Meetings With Ease or Facilitating Meetings That Work (or comparable foundation facilitation skills training)
Course delivery details
Available worldwide, inquire for more information.
Costs
Use this code to receive 10% off our public enrollment courses or your first in-house delivery (new clients only). The code is FINDCOURSES10.
Certification / Credits
- Understand the facilitator’s responsibilities for managing/minimizing conflict in meetings
- Know your own conflict style, how it affects group interactions and why a facilitator should target a collaborative style
- Review the facilitator core practices and the impact of neutrality in conflict management
- Learn how to start, structure, and engage during meetings to prevent conflict
- Practice in developing targeted norms and refereeing broken norms
- Gain clarity on the intervention continuum, the types of interventions and when to use them
- Know and use the two-step language of intervention
- Be able to identify the many forms of resistance and the four steps for facilitating through resistance
- Receive personal feedback and coaching from a ‘Master’ meeting facilitator and learning peers
- Practice new tools in a safe environment
Why choose Facilitation First?
Facilitation First has been developing great meeting leaders since 1991
Over 10,000 satisfied learners indicate they would recommend our workshops to their colleagues
Facilitation First Trainers are Master Meeting Facilitators
Reviews
Average rating 5
Thank you - was excellent
Contact this provider
Facilitation First Inc
For over thirty years, Facilitation First has been top of mind for companies requiring Facilitation Skills Training and Professional Facilitation Services. We specialize in helping leaders and subject matter experts transition to the role of meeting facilitator, where a structured...
This has been my favourite course so far :')