Search courses 👉
Corporate / Group Training

Crisis Communication Skills

Exec Comm, In United States of America
Length
0.5 days
Next course start
Enquire for more information See details
Delivery
On-site
Length
0.5 days
Next course start
Enquire for more information See details
Delivery
On-site
This provider usually responds within 48 hours 👍

Course description

Crisis Communication Skills

Your product is recalled. An accident happens on site. An employee commits a crime. All of these scenarios create a crisis situation, requiring a focused, clear and consistent response.

Challenge & Solution

When a business crisis occurs, how do you deal with two simultaneous issues: the crisis itself and the public’s perception of the crisis? Exec-Comm’sCrisis Communication Skillsseminar prepares your executives to control and communicate your corporate message during a crisis to the media and to your key targeted audiences.

After participating in this program, you will:

  • Project an empathetic, professional and credible corporate image during any crisis
  • Identify potential crises, determine impacted audiences and establish an effective and appropriate communication plan
  • Quickly organize thoughts for media interviews
  • Prepare for and deliver a negative news announcement
  • Control investigative reporters and the flow of any interview, including “ambush” interviews
  • Adjust responses and demeanor appropriately for various audiences and issues
  • Create and bridge to an effective corporate message
  • Conduct a crisis news conference
  • Successfully testify at public hearings

Interactive Learning

You will acquire skills through video recording, group exercises, business specific role plays, and instructor coaching. A typical half-hour includes 10 minutes of instructor briefing and 20 minutes of practice and skill building.

Customization & Sustainability

  • Content: We can tailor the title, skills, exercises, and timing to meet your needs.
  • Setting: This program works in large group, small group, and one-on-one settings.
  • Duration: From standard two-day programs to brief showcases or webinars, we can work within your timeframe.
  • Sustainability Tools: We provide “skills trackers,” checklists, planners, email reminders, access to ECLearn.exec-comm.com, continued instructor access, and our book,Simply Said, to extend the learning and increase skill retention.

Upcoming start dates

1 start date available

Enquire for more information

  • On-site
  • United States of America

Costs

Contact Exec-Comm for pricing information.

Quick stats about Exec Comm?

11 global hubs across NORAM, LATAM, EMEA & APAC

40 years in the professional development business

Trusted by 450+ major clients in various industries

Contact this provider

Contact course provider

Fill out your details to find out more about Crisis Communication Skills.

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Exec Comm

Exec-Comm

Exec-Comm LLC is committed to offering the broadest range of communication skills training seminars on-site, online or at locations convenient to you. We train professionals around the world helping them communicate more effectively. Our goal is to improve your organization's...

Read more and show all training delivered by this supplier

Ads