Course description
Managing the "Unmanageable": Tough People Tough Situations
One of the toughest parts of a manager's job is dealing with and turning around problem employees. Whether it's passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren't always found in “Management 101”—but in this course, you'll gain skills and tools for resolving situations and keeping problems from getting out of hand. You'll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
How You Will Benefit
- Motivate over-taxed and “burned out” employees
- Effectively deal with employees in crisis and dysfunctional behaviors
- Address multi-cultural and multi-generational conflict in the workplace
- Prepare for a potentially confrontational conversation
- Reset expectations and lay a solid go-forward plan
- Protect yourself and your company by minimizing employment-related liability
Upcoming start dates
Who should attend?
Directors, managers, supervisors, team leaders and anyone who manages or directs others.
Training content
- Understanding the connection between difficult behavior and personal style
- Learning the role of power, structure and tension in work relationships
- Applying leadership defense principles
- Troubleshooting common scenarios that put your “manager muscles” to the test
- Mediating employee disputes
- Understanding and applying fact-specific performance and corrective action do’s and don’ts
- Terminations for cause vs. resignations by mutual consent
- Leveraging workplace security options and resources
Costs
Course price for:
- Non Members: $2695
- AMA Members: $2395
Certification / Credits
CEU: 1.2
Reviews
Average rating 4.9
This class was an eye opener and so informative for how to succeed withthe hard conversations yet to come.
The facilitator did an excellent job of covering a wide range of topics. Not only did she share proper and effective communication techniques, she also included the legal ramifi...
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
This course is a very informative training that taught me a lot of real-life practical skills that I can use right away to be a better manager.