Course description
Conflict Management Workshop
Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
How You Will Benefit
- Build trust and credibility with colleagues and team members
- Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
- Gain confidence in holding difficult conversations calmly and assertively
- Manage conflict situations proactively
- Increase your effectiveness in managing conflict
- See an uptick in your overall performance
Upcoming start dates
Who should attend?
Professionals and managers who want to enhance their ability to deal with conflict situations productively.
Training content
- Getting a handle on and gaining insights into your conflict management style through self-assessment
- Role playing to practice techniques and new skills in a safe environment
- Sharing of best practices for approaching conflict management
- Transferring your learning back to your work environment using job aids and other resources
Costs
price for:
- Non Members: $1495
- AMA Members: $1345
Certification / Credits
CEU: 0.6, PDU: 6
Reviews
Average rating 4.9
Very good course, helpful tools and helpful assessment.
This was very good information and the instructor was top-notch. He did a great job explaining and providing real-life implications.
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
The instructor was excellent! She applied a great balance of instruction and interaction and kept it interesting all day.