Course description
7 Interpersonal Skills of Great Managers
Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace.
Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.
How You Will Benefit
- Expand your managerial mindset
- Examine the impact of your values and approaches to management
- Establish, communicate and gain commitment for performance expectations
- Enlist others through trust and empathy
- Energize others through providing feedback, building teams and handling conflict
- Enable others through motivation and valuing differences
- Empower others through delegating tasks and conducting meetings
Upcoming start dates
Who should attend?
Managers, team and project leaders, and supervisors who want to take their personal, team and unit performance to the next level through the dynamic use of interpersonal and engagement proficiency.
Training content
- Linking management challenges to interpersonal skills
- Increasing your self-awareness and clarifying values
- Adapting style preferences to the situation
- Checking for understanding
- Delivering clear messages and instructions
- Directing and communicating performance expectations
- Using active listening to enhance your effectiveness
- Giving effective corrective feedback and engaging difficult people
- Motivating others to get great results
- Achieving productive and satisfying work relationships with peers, your manager, and others
- Practicing using feedback as an important communication tool
- Utilizing and leveraging the talents and experience of a multigenerational team
- Practicing strategies to promote inclusiveness
- Applying key interpersonal skills to facilitate delegation and meetings
- Drafting a management credo
- Planning for continued interpersonal skill development
- Providing the right support for teams
Costs
price for:
- Non Members: $2695
- AMA Members: $2395
Certification / Credits
CEU: 1.2, CPE: 14
Reviews
Average rating 4.8
Excellent facilitator with great exercises/activities w/ break out rooms and interactive conversations.
So many great ideas that I want to implement. Helped me reevaluate my management style
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
I have had classes like this before, but this is a great reinforcement of best practices.