Course description
Resolving Conflicts
You have worked hard to build a highly productive and diverse team that fosters an environment of creativity and innovation. But, diversity can also create conflict when individuals bring different personalities and work styles together.
Effective managers understand that effective conflict resolution in the workplace is the key to efficient business operations. By keeping your team members focused on performance, minimizing the impact of potential conflicts and improving company communications, you greatly improve your team’s output. Managing conflicts quickly through conflict resolution and negotiation skills training prevents disruptions and loss of productivity.
The Vital Learning Resolving Conflicts training course equips supervisors, managers and team leaders with the tools to recognize conflict and handle it quickly and effectively. When managers and team leaders understand the signs of conflict and find the root cause, they’re able to eliminate the issues quickly and minimize the negative effects. With the skills learned in conflict resolution training, leaders are able to face conflicts directly, thereby preserving the integrity of their teams and demonstrating a commitment to individual performance and growth.
Learn to:
- Open: Provide an overview of the conflict and why it needs to be resolved
- Clarify: Ask each team member about the reasons for the conflict
- Seek/Share: Review each issue one by one and ask the team members to suggest solutions
- Agree: Agree on specific steps to resolve the conflict
- Close: Express your confidence in the team members’ ability to resolve the conflict
Who should attend?
This course is designed for supervisors, managers and team leaders
Training content
The learning objectives for this Resolving Conflicts course include:
- Understand the impact that unresolved conflicts have on work, team members and the organization
- Identify the four phases of conflict and understand the appropriate time to intervene
- Distinguish between work-related and people related conflict to determine how to best handle the conflict
- Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations
- Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members
Course delivery details
Delivery methods
Vital Learning's "Resolving Conflicts" course for leaders is available in the following formats:
- "Online"
- A self-paced, 1-hour online course
- "Classroom"
- A 4-hour facilitated session.
- We can provide an experienced facilitator, or you can facilitate in-house
- "Blended Classroom"
- The 1-hour online course, followed up with an abbreviated in-person instructor led session
- "Blended VILT"
- The 1-hour online course, followed up with a 90-minute virtual instructor led session
Costs
The price of this course is $49 per person per course. To take all 12 courses in the Leadership Essential Series, the cost is $588.
About Vital Learning
Vital Learning - Classroom, online, and blended management training solutions
At Vital Learning, our core focus is practical management skills training. Not high-level concepts, general approaches or theories. We give managers the specific skills they need to make the greatest impact possible on the growth of your organization. Companies who...
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Contact info
Vital Learning
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The Vital Learning online courses are the best I’ve ever seen in terms of quality and design.