Course description
Topics In Conflict Management
Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed.
Vistelar’s mission is to address these growing problems: lack of respect, increased aggression, and damaging videos.
Our methodologies have been proven in the real-world for over thirty years and are the subject of several books and training manuals in Vistelar’s Confidence in Conflict and Conflict Management series.
Vistelar’s training is focused on the point of impact — the short period of time when disagreements, insults or gateway behaviors, such as swearing or aggressive posturing, can escalate to conflict and on to emotional and/or physical violence.
We offer a wide range of webinars on such topics as non-escalation, de-escalation, crisis intervention, personal protection, physical alternatives, and workplace violence.
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Upcoming start dates
Who should attend?
Anyone interested learning more about how to better manage conflict in their personal and/or professional lives.
Training content
Depending on the conflict-management topic selected, a Vistelar webinar can address how to:
- Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
- Confidently and professionally deal with questioning, anger, and verbal abuse
- Participate in difficult conversations and mediate positive outcomes
- Effectively de-escalate conflict and remain safe in crisis situations
- Persuade others to cooperate
- Know what to do and how to do it when resistance or aggression results in physical engagement
- End an interaction in a better place than where it started
- Look good on camera no matter where an interaction ends up
- If necessary, articulate a defense for taking appropriate action
Costs
Request information for price
Why choose Vistelar, LLC?
30+ years of experience in conflict management training
Hundreds of thousands throughout the world trained
Trusted by clients across 14 diverse market sectors
Contact this provider
Vistelar, LLC
Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...