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Conflict Management For Healthcare

Vistelar, LLC
Training overview
Corporate / Group Training
four-hour workshop to five-day train-the-trainer instructor school
Start dates
United States of America
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Course description

Conflict Management For Healthcare

Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for healthcare professionals — that addresses how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger and abuse
  • Control crisis and aggression
  • Write up, review, and explain intervention decisions

As a certified Vistelar conflict management practitioner, gain these benefits:

  • Physical Safety: improved threat assessment and physical assault avoidance
  • Organizational Safety: better job performance, morale, and collaboration
  • Legal Safety: less risk of personal liability and looking bad on YouTube
  • Emotional Safety: improved relationships, self-confidence, and life quality

As a certified Vistelar conflict management instructor, deliver these benefits within your organization.

With patients and family members:

  • Increased customer satisfaction and safety
  • Decreased risk/liability and protected reputation
  • Not having a damaging video show up on the Internet

With employees:

  • Increased customer satisfaction and safety
  • Increased safety and confidence in dealing with conflict
  • Reduced workers compensation claims from injuries
  • Improved performance, morale, engagement, and retention
  • Decreased job stress, horizontal violence and absenteeism

In employee’s personal life:

  • Better relationships
  • Improved mental health and happiness
  • Increased personal safety

This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

Who should attend?

Contact professionals working in healthcare, such as hospital/clinic security, emergency department and behavioral health personnel, social workers, human resource professionals, and EMS workers — or trainers of these professionals

Training content

  • Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
  • Confidently and professionally deal with questioning, anger, and verbal abuse
  • Participate in difficult conversations and mediate positive outcomes
  • Effectively de-escalate conflict and remain safe in crisis situations
  • Persuade others to cooperate
  • Know what to do and how to do it when resistance or aggression results in physical engagement
  • End an interaction in a better place than where it started
  • Look good on camera no matter where an interaction ends up
  • If necessary, articulate a defense for taking appropriate action


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Why choose Vistelar, LLC?

30+ years of experience in conflict management training

Hundreds of thousands throughout the world trained

Trusted by clients across 14 diverse market sectors

About Vistelar, LLC

Vistelar, LLC

Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...

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Contact info

Vistelar, LLC

1845 N Farwell Ave
53202 Milwaukee Wisconsin

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