Course description
ITIL Practioner
The case study driven ITIL Practitioner course is designed to offer practical guidance for how professionals can implement ITIL into their organizations.
This course is intended to be the next step for those who have earned the ITIL Foundation Certificate and know what the ‘what' and ‘why’ of ITIL is so they can learn the ‘how’.
*This course can be offered virtually.
COVID-19 Update
In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!
Who should attend?
This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large.
Training content
Upon completion of this course participants will have the ability to demonstrate the following:
- Understand the ITSM concepts that are important drivers of Continual Service Improvement (CSI)
- Able to apply the ITSM guidance principles in a real-world context
- Able to apply the CSI approach to manage improvements in a given organizational context
- Connect and align ITIL with other frameworks, good practices, and methodologies, such as Lean, DevOps, Agile, and
Costs
The cost of this course is $9,600 for up to 18 students.
Certification / Credits
ITIL Practitioner Certification
Why choose Velocity Knowledge?
Customized training programs for every organization
Industry-proven instructors, consultants, and experts
Efficient learning methods for your unique business objectives
About Velocity Knowledge
Velocity Knowledge
Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for. Velocity Knowledge...
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Contact info
Velocity Knowledge
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