Course description
Workplace Conversational Skills Training
TrainSMART’s custom-tailored, one-day conversation skills workshop examines how leaders coach, communicate, praise, and model crucial conversational behaviors.
The purpose of TrainSMART’s conversation skills training is to provide you with techniques to enhance effective communication skills and increase your results during critical conversations.
Improve tact and confidence by planning and rehearsing the conversation (which will be practiced using specific strategies) that can create mutual respect and understanding and open channels of communication.
ConversationSMART© addresses critical conversations; those that involve emotions and/or high risks. Planning and rehearsing the conversation will provide you with positive results.
Who should attend?
Target Audience
TrainSMART’s Conversation Skills Face-to-Face Training is for supervisors, team leaders, and all levels of management that want to conduct challenging conversations with tact and confidence
Training content
- Fundamentals of Business Conversations
- Controlling Emotional Intelligence and Avoiding Being Defensive
- The Conversation Smart© Model
- Perform the “smart” flow in critical conversation: issue, mutual purpose, accountability, resolution, action plan, and recording
Course delivery details
TrainSMART’s Conversation Skills Training is available in the following formats: Conference Breakout Session, Lunch & Lean Program, Half-Day Face-to-Face Training Workshop, Full Day Face-to-Face Training Workshop, Multi-Session Webinar.
Session Length Options: 90 minutes, 3 hours
Certification / Credits
- Acknowledge the attitudes and skills necessary to conduct conversations
- Be a good listener and how it will improve your overall communication with others
- Apply active listening skills and understand what affects listening
- Master emotions that destroy dialogue
- Use key listening skills to encourage others to share issues they are fearful of bringing up
- Avoid getting mired in others’ strong emotions and learn how to attain the meaning behind their emotions
- Disagree with others without making them become silent or defensive
- Recognize the root cause of our negative emotions
- Influence our emotions
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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