Course description
Conflict Management Training
Conflict is often feared and sometimes avoided because many people do not know how to manage the conflict to generate positive results.
Prevent conflict from becoming a crisis by learning to understand your own reactions to conflict, how to communicate through conflict, and minimize conflict situations.
Who should attend?
Target Audience
- Teams and individuals who need additional skills to work through conflict situations
- Managers who need to coach and mediate conflict with employees
- Executive teams who need to reach consensus
Training content
- Types of Conflict: relationship, information, interests, organization, beliefs
- Conflict Causes: methods to identify the root cause of conflict situations
- Communication is the Key: DiSC® communication styles, understand how different styles react to conflict
- Self-Destructive Behaviors and Attitudes: challenge your thought process and reactions to conflict
- Minimizing Conflict Situations: when to avoid conflict, when to work through it
- Conflict Resolution Strategies
- Facilitating: working through team conflict
- Situations and Strategies: Small group activity to apply concepts to an individual or team conflict situations
Course delivery details
Conflict Management Training is available in the following formats:
- Half-Day Face-to-Face Training Workshop
- Full Day Face-to-Face Training Workshop
- Multi-Session Webinar
Certification / Credits
- Learn how to define the benefits of productive conflict
- Learn how to identify and minimize the root cause of conflicts
- Learn how to understand how different communication styles react to conflict
- Learn how to challenge your own attitudes and reactions to conflict
- Learn how to develop strategies to work conflict situations
- Learn how to improve communication and compromise
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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