Course description
Hard Conversations Made Easy Through Professional Empathy
When people get angry, worked up, and hit fight-or-flight, it’s hard to make progress in any conversation. Disappointed customers, angry colleagues, and disgruntled vendors cost time, money, and morale. In this 2 hour session, your team will learn a 5 step process by which to diffuse the anger, acknowledge the human, and get to breakthrough progress.
Managers and leaders avoid the hard conversations about employee performance and behavior necessary for maintaining and improving the status quo. Without hard conversations, things get worse.
Front line people avoid hard conversation necessary for identifying and routing out toxicity, for locating and solving costly problems in company procedures and more. Without hard conversations, things get worse.
Bottom line, you gotta have hard conversations if you want things to get better, not worse. You've got to have them often.
And that's only going to happen if they're easier.
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Upcoming start dates
Training content
Your team will:
- Spend less time in conflict so they can deliver more value
- Thrill your customers so they become raving fans
- Avoid vendettas and alienation within the team so communication and collaboration thrive
- Stay focused on purpose and perform at their best — bringing the best out of each other.
- Have more fun at work, while bringing in greater results.
Course delivery details
LIVE: In person or video conference
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TEAMIFICATION from The Yes Works
We work with world-class teams and their leaders to help them uncover and remedy the ways they unknowingly stifle their own potential, limit performance and profits, and hold each other back -- despite their best intentions. With tools, techniques, and...